How Arkturus empowered Quantum Medscan to drive radiology-wide autonomy

The Challenge: good data avalabibility but poor insights at the clinic level

When Quantum Medscan Radiology Group formed under Crescent Capital Partners, they had good group-level reporting. But Chris Munday identified a critical gap: "What was missing was giving the opportunity for the clinic managers or the practice managers to have readily accessible data for their locations to be able to make quick decisions."

The challenge was twofold:

• Clinic managers, often from clinical rather than commercial backgrounds, needed intuitive tools.
• Generic software solutions required extensive tailoring and couldn't provide the radiology-specific insights needed.

The Solution: radiology-specific intelligence tool

Chris Munday's number one priority was finding a solution that was "user friendly and [had] good visuals" to engage his team.

"What really impressed me about Arkturus was, one, I loved the dashboards and the clarity and the ease of use. So I immediately thought, this is something that I'm going to be able to get engagement from clinic managers. The second thing was that it's radiology specific... that was a huge advantage."

Unlike generic tools, Arkturus understood the data, the questions practice managers would ask, and how to present it in an immediately actionable way.

The Arkturus Advantage: industry expertise and unmatched responsiveness

A key differentiator was Arkturus's deep industry knowledge and local presence in Australian-New Zealand region.

"Arkturus not only understood the industry incredibly well but were very, very quick with their responses... So things got done quickly as we set up our specific dashboards, and then the ongoing support [is] first class."

The Results: autonomous teams and faster decisions

The impact of implementing Arkturus :

• For practice managers: "Arkturus is just the perfect tool... to encourage them to have the confidence to make decisions about the business because Arkturus as a tool is giving them the data and helping them solve problems."
• For executives: "On a daily basis, we're able to look at our dashboards and our data, and that fast tracks our decision making... I literally [look at] the data at 7:00, 8:00 in the morning and [am] able to have phone calls with the operations team about specific sites."
• For the entire Quantum Medscan Group: Arkturus is now used not only by the executive team and practice managers but also by radiologists (to track RVUs in real-time) and even by their private equity owners, who use it to "drill into the business" and "work with the management team on solving problems."

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